If you have a problem, the first thing you should do is contact your landlord and ask them to fix it. Many problems can be solved this way.
Steps to Justice provides easy to understand information about rights and responsibilities, and step-by-step guides to help you through landlord and tenant issues.
If you have already tried to resolve an issue with your landlord, and have not been able to, the Rental Housing Enforcement Unit may be able to help. You can call them at 1-888-772-9277. They will ask you questions about what is happening, and if it is illegal, they will contact your landlord to try to resolve it.
Public Health inspectors can help if there are health hazards in your home. That may include not having safe drinking water, no heat, poor air quality, major pest infections, mould, or lead. If you have these issues and they are not fixed, contact the Health Unit at 519-663-5317 ext. 2300.
Property Standards may be able to help if your building has safety or structural issues, like a leaky roof or broken windows, garbage issues, unsafe trees, pests, or no head, hydro and water. Contact 519-661-4660 or [email protected].
The Landlord & Tenant Board resolves disputes between residential landlords and tenants. You can find information about its role and procedures, and the rights and responsibilities of landlords and tenants, on the LTB website.
Neighbourhood Legal Services provides free legal services to low-income residents of London and Middlesex. You can reach them at 519-438-2890, or stop in to speak to Tenant Duty Counsel Wednesday mornings or on Thursdays and Fridays. This is a very popular service, and is first-come, first-serve.
The Housing Stability Bank offers financial assistance to low income Londoners to obtain and retain their housing and offers financial assistance to those at risk of homelessness to remain housed.
The London Tenants' Association is a community organization that can help you learn how to organize your own neighbours.