Peggy Sattler MPP, London West

Government of Ontario

COVID-19 Novel Coronavirus: Information for Constituents


To ensure the safety of constituents and staff, my office is closed for in-person assistance but my staff and I remain available to assist constituents by phone or email. Contact my community office at 519-657-3120 or [email protected].

My COVID-19 updates

I have been sharing regular newsletter updates regarding the evolving response to COVID-19. You can read my past updates here:

Please subscribe to my newsletter to receive future updates. You can also subscribe by emailing my community office at [email protected]


Reliable Sources of Information

To book a COVID vaccine appointment, go to
To check whether you are eligible for a COVID-19 vaccine, please visit the Middlesex-London Health Unit website.

Find information about COVID-19 symptoms, how to protect yourself, and an information sheet that is available in multiple languages.
The Ministry of Health also provides updates on the status of authorized tests, results, and confirmed cases in Ontario every day at 10:30 am and 5:30 pm.

Middlesex-London Health Unit

Find local information about COVID-19 and what is being done locally to prevent and prepare for a potential outbreak in London.

Updates on city services and programming impacted by COVID-19.

Information from the Public Health Agency of Canada, and updates on the national response, travel advice and preparedness.

Rogers TV London Daily Media Updates

Catch up on the latest COVID-19 developments at Rogers TV London, through virtual media briefings from City of London Mayor Ed Holder and Medical Officer of Health Dr. Chris Mackie.

Common Concerns

My office can help you determine whether you are currently eligible for a vaccine or how to book one. We can also help you find information about upcoming eligibility. However, my staff and I cannot book vaccination appointments.

Click here to go to and find an organized list of resources including 

  • Business Resources
  • Children & Family Resources
  • Community Resources
  • Education Resources
  • Legal Resources
  • Mental Health Resources
  • Neighbours Helping Neighbours
  • Seniors Resources
  • Violence and Abuse

Click here to visit my resource page.

*** Please note that the province will cover the cost of COVID-19 services for uninsured people who do not meet the criteria for OHIP coverage. ***


The Middlesex-London Health Unit and its partners recommend the following:

If you develop any symptoms of COVID-19, the Middlesex-London Health Unit recommends that you self-isolate and then do one of the following to determine next steps:

Anyone with severe respiratory illness, or a medical emergency should go to the hospital or call 911 immediately. Advise them of your symptoms and any travel history.

Signs of severe respiratory illness include:

  • Shortness of breath/unable to catch your breath
  • Severe fever that does not come down with Tylenol/acetaminophen
  • Energy so low that you are physically unable to get out of bed or barely able and must rest again immediately

London's COVID-19 Assessment Centres

Testing is available at all COVID-19 Assessment Centres for anyone.

Assessment Centres are out-of-hospital clinics where people can be seen by a healthcare provider for COVID-19 related concerns, rather than have them visit an Emergency Department, Urgent Care Centre or their family doctor’s office. 


There will be no medication or treatment onsite at the COVID-19 Assessment Centre. 

Everyone should practice physical distancing.

  • Maintain a distance of 6 feet away from other people
  • Avoid all non-essential gatherings

    The Government of Ontario has issued regulations prohibiting organized public events and social gatherings of more than 50 people indoors or 100 people outdoors. 

  • Stay home except for essential trips (e.g. grocery store, pharmacy, work)

    On essential trips:

        • Wash or sanitize your hands when entering and exiting buildings
        • Avoid long line-ups or stay 6 feet away from the person in front of you
        • Pay with tap rather than handling money or touching debit machines
        • Avoid public transit if possible; if not possible, stay 6 feet away from others as much as possible and wash or sanitize your hands before and after riding

  • Work from home, if possible

    If not possible, consider conducting virtual meetings online and spacing yourself and other employees at least 6 feet apart.

Some people should self-isolate.

Anyone with COVID-19 symptoms (fever, new cough or difficulty breathing) should self-isolate at home and avoid contact with other people for 14 days following the start of symptoms. After 14 days, self-isolation may end so long as there is no fever and symptoms are improving.

People who are self-isolating should seek clinical assessment over the phone - either through Telehealth Ontario (1-866-797-0000) or by calling their primary care provider's office. If you need additional assessment, your primary care provider or Telehealth will direct you to in-person care options.

Learn how to self-isolate at home
Also available in: Simplified Chinese | Farsi | Italian | Korean

Some people must quarantine.

Quarantine for 14 days if:

    • You have returned from travelling abroad (i.e. anywhere outside Canada), whether or not you have any COVID-19-like symptoms. This is required by the Government of Canada, through an Emergency Order under the Quarantine Act, and individuals who violate this order may be subject to fines or time in prison. Get more information about this mandatory quarantine here.

    • You have been exposed to a suspected or confirmed COVID-19 case and you don’t have COVID-19-like symptoms.

Driver's licenses, license plates, health cards, and a number of other products that expire on or after March 1, 2020, will remain valid until further notice. This is to reduce the number of people visiting Service Ontario locations. You may still renew many products online.

In addition, as DriveTest centres are operating with reduced services, any seniors or professional drivers who require testing to renew their licenses have been automatically granted an extension. If you paid for a DriveTest examination that was cancelled, you will be credited for a test at a later date.

Infectious Disease Emergency Leave is job-protected leave for workers who are in self-isolation or quarantine, or those who need to take time off work to care for their children or other relatives. It also eliminates the requirement for workers to provide sick notes. Workers who need to make use of this leave should tell their employers that they will be taking the emergency leave. They do not have to take vacation, sick days, or other allotted paid time off. 

Effective April 29, 2020, employers are now required to provide eligible employees with up to three of these days of paid infectious disease leave. Employees are entitled to the lesser of $200 or their regular wages for the day, excluding any overtime pay or shift premium.

These paid sick days are only available to employees who are covered by the Employment Standards Act, and do not apply to gig workers, independent contractors or federally regulated employees. Employees who are already entitled to three days or more of paid sick time through their employer are not entitled to additional days.

Please click here for more details.


The federal government also offers the Canadian Recovery Sickness Benefit, which provides $500 per week to individuals who lose at least 50% of their pay for a work week, and who do not receive other sick pay for the same period. Get more details here.

Find Government Benefits

The Government of Canada has released a web-based benefits finder tool to help people living in Canada determine which government benefits programs best meet their needs. The tool includes provincial benefit programs. 

The CBC has created an online hub of benefits the federal government, provinces and territories are offering to people financially affected by the coronavirus. By answering a few simple questions, you can find out which benefits are available to you.

Community Legal Education Ontario (CLEO) has produced a COVID-19 benefits chart with information about the benefits available under federal and provincial programs, and who is eligible. 

Provincial Support

Emergency Assistance - If you are in an emergency situation and you live in Ontario, you might be eligible for Emergency Assistance.  The amount you get will depend on your specific situation.

Please note that this program is now more flexible due to COVID-19, so even if you have not been able to access it before, you may be able to now. The limit on receiving funding only once in a six-month period has been suspended, and people can receive the funding for up to 48 days without submitting a full Ontario Works application. Individuals can apply for these benefits at

COVID-19 Energy Assistance Program - The COVID-19 Energy Assistance Program (CEAP) provides support to residential customers struggling to pay their energy bills because of the COVID-19 emergency. CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. There is an application webform available on Customers can complete the form directly online, print the form for completion and mail in, or contact London Hydro customer service at 519-661-5503 to have an agent complete the form on the customer's behalf with the customer on the line.

Ontario Works clients who do not report income will no longer be automatically suspended, and will not require hard copy identification for the time being. OW and ODSP staff also have more flexibility in providing discretionary benefits, and to approve extensions to Special Diet Allowance, Mandatory Special Necessities benefits and medical transportation/supplies without endorsement from a health professional.

One-time payment - Families can access a one-time payment of $200 per child up to 12 years of age, and $250 for those with special needs. This intended to help pay for the extra costs associated with school and daycare closures during the COVID-19 outbreak. You can apply here. (Note: If you are a parent who received Support for Parents payments during teacher's strikes through direct deposit, you will be automatically eligible for this financial support and do not need to submit a new application.)

GAINS - The province will also double the Guaranteed Annual Income System (GAINS) payment for low-income seniors for six months.

OSAP - Individuals with Ontario Student Assistance Program (OSAP) loans will not be required to make payments from March 30, 2020 to September 30, 2020, and interest will not accrue during that period.

Suspension of Child Care Fees - An emergency order was issued to prevent child care operators from charging fees where care is not being provided while also ensuring that child care spaces are protected. Licensed child care facilities, with the exception of those accommodating health care and other frontline workers, were ordered closed to help prevent the spread of the virus and keep the children and child care staff safe. The order also means that parents cannot lose their child care space because they are not paying fees during this period. 

Please contact my community office at [email protected] or 519-657-3120 for more information or help with these programs.

Federal Support

The federal government announced a package of measures to support families and businesses. Click here for more information on when and how to apply for these benefits, and whether or not you are eligible. Available support includes the following:

Worker Support - The Canada Emergency Response Benefit will provide COVID-related income support to many people who would not otherwise have qualified for Employment Insurance. 

Contact the new dedicated toll-free phone number if you are in quarantine and seeking to waive the one-week EI sickness benefits waiting period so you can be paid for the first week of your claim:

  • Telephone: 1-833-381-2725 (toll-free)
  • Teletypewriter (TTY): 1-800-529-3742

Income Taxes - If you owe after you file your taxes, you have until August 2020 to make payment.

Family Support - Parents will get a top up of Canada Child Benefit of $300 per child, and low-income Canadians will receive increased GST credit for $400 for single adults; $600 for couples; $150 for every additional child.

Students - 6-month student loan repayment deferral, no accrual of interest.

Please contact the office of London West MP Kate Young at [email protected] or 519-473-5955 for more information or help with these programs.

Other Support

City of London Supports for Basic Needs - Comprehensive list of community services and contact information for people who need help with basic needs 

Evictions are now being processed at the Landlord and Tenant Board, and Sheriffs may enforce eviction orders from the LTB. If you have questions about this, please contact my community office.

No rent increases to existing tenants are allowed during 2021 unless they are approved by the Landlord and Tenant Board. If you have questions about any notice that you have received from your landlord, please contact my community office.

In light of the government ending the moratorium on evictions and making it easier for landlords to evict tenants through new legislation, Community Legal Education Ontario has updated information about evictions on their Steps to Justice website. In addition, the Advocacy Centre for Tenants Ontario has published a blog post that outlines the changes contained in Bill 184.

It is important to know that as always, landlords are still not allowed to evict tenants on their own. They must get an order from the LTB and have the Sheriff enforce it.

Travel in Ontario

  • There are currently no restrictions on travel within Ontario.
  • Travellers entering Ontario from another Canadian province are not required to quarantine. Anyone with symptoms should self-isolate. Everyone should continue to practice safe distancing.
  • For Canadians returning to Ontario after an extended absence, the 3-month waiting period for OHIP coverage will be waived.


International Travel

Three orders governing travel restrictions have recently been extended by the federal government:

  • All non-essential travel between Canada and the U.S is prohibited. This order has been extended until July 21.
  • All travellers who are not Canadian citizens, permanent residents or people entering from the U.S. for "essential" reasons are barred from entering Canada. This order has been extended until July 31
  • All travellers are required to quarantine for 14 days on arrival in Canada. This order has been extended to the end of August. 


To help Canadians abroad return home, the Government of Canada is creating a special financial assistance program, the COVID-19 Emergency Loan Program for Canadians Abroad. With this program, Canadians abroad directly impacted by COVID-19 will have the option of applying for an emergency loan of up to $5,000 to help secure their timely return to Canada and to temporarily cover their life-sustaining needs while they work toward their return.

Please check my resources page if you are looking for any of the following:

  • Business Resources
  • Children & Family Resources
  • Community Resources
  • Education Resources
  • Legal Resources
  • Mental Health Resources
  • Neighbours Helping Neighbours
  • Seniors Resources
  • Violence and Abuse

If you still can't find what you are looking for, please contact my community office. Please note that my office is currently closed to in-person visits, but my staff and I are ready to help by email at [email protected] or phone at 519-657-3120.